Professional Resume` of Wendella Rhoads

Resume` of  Wendella Rhoads


E-mail:  wendellarhoads at




Reliable Network Administrator currently completing an AAS in Network Operations and a Certificate in Network Security. Strong background in Technical support. Responsible and personable with over 20 years experience.


DHCP/DNS Ethernet and Firewall




Windows 2003, 2008 and XP

CCNA 2000

MCSE NT, Windows 2000


Netbackup Technical Support Engineer

10/12 – 01-01-15

Primary Job Responsibilities:

  • ·     Provide Technical Support on Backup Software
  • ·     Monitor backup job schedule and performance.
  • ·     Support Backup and Recovery software platforms (TSM, NBU, and other legacy platforms).
  • ·     Support service provisioning activities, including: Service starts, stops, suspends, etc.
  • ·     Perform customer initiated Restore requests
  • ·     Ensure SLA/SLO’s are met
  • ·     Solve issues with backups and restores
  • ·     Phone Support for Customers on Appliance Team



Network Administrator

12/07 -10/12

  • ·     Technical Support
  • ·     Network Administration
  • ·     Internet Support
  • ·     Tech Team Leadership
  • ·     Software Deployments
  • ·     Software Purchases and Evaluation


Responsible for 50 node network and 4 servers. Operating systems on site are Windows XP and 2008 Enterprise Server some Linux is utilized.

My job was to administer heterogeneous server atmosphere, provide technical support for users, all server planning, and deployment, upgrades and software recommendations, T-1 access.  All things technical are under my supervision and support.

I also taught a yearlong computer hardware class for 9-12 grades.  The class includes content and material that I have created and does not depend on outside texts or material due to budget constraints.


SYNC serve you network communications – Eugene, OR

Owner, Network Engineer, Technical Consulting 1999 – 2003


Responsibilities include new sales, product introduction, technical support, implementing new solutions for clients, maintaining multiple site networks, consultations on website development and high speed data solutions. Contracted part-time to small networking companies as a technical engineer for specific projects such as Exchange and Windows 2000. Organized and delivered product demonstrations to large scale businesses for Exchange 5.5 and Windows 2000. Platforms implemented and supported: All MS Back Office products, SBS 4.5, Windows 2000, Novell 4.11, Windows 9x, UPS Online Worldship, ADP, Microsoft Database solutions and Red Hat 6.0. New software development QA.


InfoGroup Northwest Inc, 2225 Coburg Rd, Eugene, OR 97402

Network Technician 1997 – 1999

Handled and solve emergency services onsite for all platforms Novell, Microsoft, etc of varied Computers types and software applications Macintosh, PC, Palm Pilot . Provided technical support for field engineers and technicians. Took part in the Novell Deployment Team. Backed up Dispatch and hardware services when needed.


City Photocopy, Inc, Eugene, OR

Network Administrator and Hardware Repair Specialist 1997 – 1998

Implemented and designed network for small business needs. Solved internal customers computer related problems. Trained customers on software use and basic computer use. Consulted external customers on implementing networks and systems tailored to their needs and desired results.


Lucky Computers, Inc, Eugene, OR

Account Manager 1996 – 1997

Sought after and gained corporate accounts U of O Bookstore, Marathon Coach, and Clippernet Internet Providers . Provided customers with information and training about several different types of solutions for any needs either personal or business. Managed office when the need arose. Provided technical support for all systems sold .




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