Professional Resume` of Wendella Rhoads

 

 

Wendella Rhoads
www.linkedin.com/in/wendella-rhoads-001|





wendellarhoads at gmail.com
Education and Training

2017


Associate of Applied Science:
Computer Network Operations


Lane Community College

Eugene,
OR,
USA
3.1 GPA
Emphasis on Networking and Customer Support




Associate of Applied Science



Skills
  • DHCP/DNS Ethernet and Firewall proficient
  • MS Office expertise
  • MS Access
  • Linux
  • Windows 2003, 2008, XP, 10
  • Previously Certified CCNA
  • Previously Certified MCSE
  • Technical Writing
  • Active Directory
  • Project Management
  • Trained in Customer Support
  • Symantec NetBackup
  • MSDP
  • PureDisk
Experience

01/2014
to
01/2015


Managed Business Services, NetBackup Technical Support Engineer


Symantec
Springfield,
OR


  • Monitored of up to 20 large Enterprise level customers at one time.
  • Installed and configured of NetBackup OpsCenter for Alerting and Reporting.
  • Use multiple ticketing systems for Incident and Problem management: ServiceNow, ServiceDesk, and SalesForce.

 



09/2012
to
01/2014


ADV Appliance Team, Netbackup Technical Support Engineer


Symantec
Springfield,
OR


  • Provided Enterprise technical support for NetBackup on various UNIX platforms and Netbackup Appliances.
  • Ultized Salesforce for customer tracking
  • Maintained records of daily data communications, problems and remedial actions taken or installation activities.
  • Read technical manuals, conferred with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

 



06/2007
to
09/2012


Network Administration / Instructor


Homesource
Eugene,
OR


  • Network operating systems utilized were: Windows XP, 2003, 2008, Centos and Ubuntu.
  • Administer heterogeneous client/server environment
  • Responsible for router and switch installation/ configuration.
  • Performed network penetrations testing on a monthly basis to improve network security.
  • Taught beginning Networking, Linux and Computer Hardware classes for high school level students. Created all materials used in coursework.
  • Performed data backups and disaster recovery operations.
  • Configured, monitored and maintained email applications and virus protection software.
  • Planned, coordinated, and implemented network security measures to protect data, software, and hardware.
  • Researched new technologies by attending seminars, reading trade articles, or taking classes and implement or recommend the implementation of new technologies.
  • Maintained logs and documentation related to network functions, as well as maintenance and repair records.

 


 


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